Who is Who?
The “Property Manager” usually works in the main office and oversees more than one building.
The “On-Site Building Manager” usually lives in the building he or she manages.
Most of the responsibilities fall upon the shoulders of the “On-Site Building Manager.”
All of the property management companies do it differently but the important thing to know is who exactly is the 1st person you contact when you have a maintenance problem or you are locked out of your apartment?
The 2nd thing you need to know is who do you contact when you have a question about your lease or your rent payment?
- Does the On-Site Building Manager actually live on-site?
- How long has the on-site manager been the on-site manager?
- What do you do if you lock myself out of your apartment? How much does it cost?
- What do you do if I have a maintenance problem, like a clogged bath tub or a leaking faucet?
- How many total apartments are there in the building?
- How old are the immediate neighbors?
- Do any registered sex offenders live in the building?
- Who is your pest control service?
- Who pays for the water?
- How long is the lease?
- What happens when the lease expires?
- How do you give notice?
- What happens if you have to give notice before your lease expires?
Never call the On-Site Building Manager on Sunday unless you have a emergency, as in you have left the stove turned on and the water running in the sink and you are locked out of your apartment and you are naked.